Door Supervisor Refresher Training
Level 2 Award for Door Supervisors in the Private Security Industry Refresher
Book Now
Refresher Training
The objective of this qualification is to support a role in the workplace. It is designed for learners who currently hold a licence from the Security Industry Authority (SIA) to work as a door supervisor and need to be brought up to date with the new licence-linked qualifications requirements.
Entry requirements
To register for this qualification, learners must be aged 18 and over. Learners will need to show that they hold a current and valid First Aid or Emergency First Aid certificate* that meets the requirements of the Health and Safety (First Aid) Regulations 1981. It is an SIA requirement that training centres must confirm that each learner is sufficiently qualified in
First Aid or Emergency First Aid.
Learners should, as a minimum, have achieved an Emergency First Aid at Work qualification Learners should present their First Aid or Emergency First Aid certificate* to their training provider before they start training. This certificate* must be valid for at least 12 months from the course start date.
*All First Aid training must be completed and passed prior to the commencement of the security training.
Language prerequisite
Learners should, as a minimum, have language skills in reading, writing, speaking, and listening equivalent to the following.
- A B2 Level qualification on the Home Office’s list of recognised English tests and qualifications.
- An ESOL qualification at (Level 1) on the Ofqual register taken in England, Wales or Northern Ireland.
- Functional Skills Level 1 in English
Course Length
The Course will be held over 2 days and will be delivered by a qualified trainer in the classroom. You will be sent pre-course learning which will be monitored and will count towards your qualification.
Guided learning hours (GLH): 21
Minimum contact time (MCT): 16 hours and 15 minutes*
Total qualification time (TQT): 26
* The SIA stipulates a minimum number of contact hours and a minimum number of training days.
For this qualification you will be in a classroom for 16 hours and 15 minutes and you will have completed all of the pre-course study
Minimum contact time is stipulated by the SIA
Modules
Unit 1: Principles of Working a s a Door Supervisor in the PSI – Refresher – Taught on the course and as Pre-course Distance learning
| Learning Outcomes | Assessment Criteria |
| The learner will | The learner can |
| 1. Know how to conduct effective search procedures | 1.1 State the different type of searches carried out by a door supervisor 1.2 Identify a door supervisor’s right to search 1.3 Identify the different types of searching equipment 1.4 Recognise possible Hazards when conducting a search 1.5 State the precautions to take when carrying out a search 1.6 State the actions to take if an incident or an accident occurs 1.7 Demonstrate how to search people and their personal possessions 1.8 Identify the reasons for carrying out a premises search 1.9 Recognise actions to take in the event of a search refusal 1.10 Identify reasons for completing search documentation 1.11 Identify actions to take if a prohibited or restricted item is found during a search |
| 2. Understand How to Keep Vulnerable people safe 3. Understand terror threats and the role of the security operative in the event of a threat 4. Know how to safeguard the public from incidents of spiking | 2.1 Recognise duty of care with regard to vulnerable people 2.2 Identify factors that could make someone vulnerable 2.3 Identify actions that the security operative should take towards vulnerable individuals 2.4 Identify behaviours that may be exhibited by sexual predators 2.5 Identify indicators of abuse 2.6 State how to deal with allegations of sexual assault 2.7 State how to deal with anti-social behaviour 3.1 Identify the different threat levels 3.2 Recognise the common terror attack methods 3.3 Recognise the actions to take in the event of a terror threat 3.4 Identify the procedures for dealing with suspicious items 3.5 Identify behaviours that could indicate suspicious activity 3.6 Identify how to respond to suspicious behaviour 4.1 State methods of spiking 4.2 State the law in relation to spiking 4.3 State indicators that drinks have been spiked 4.4 Identify behavioural signs of an individual attempting to spike drinks 4.5 Identify situations when an individual might be at high risk of spiking 4.6 State actions door supervisors and/or venues may take to prevent incidents of spiking 4.7 Recognise indicators that suggest an individual may have been spiked 4.8 State how to manage a spiking incident |
Unit 3: Application of physical intervention skills in the private security industry (Taught over 2 days in the classroom)
| Learning Outcomes | Assessment Criteria |
| The learner will | The learner can |
| 1. Understand physical interventions and the implications of their use | 1.1 State the legal implications of using physical intervention 1.2 State the professional implications of using physical interventions 1.3 Identify positive alternatives to physical intervention 1.4 Identify the differences between defensive physical skills and physical interventions |
| 2. Understand the risks associated with using physical intervention | 2.1 Identify the risk factors involved with the use of physical intervention 2.2 Recognise the signs and symptoms associated with acute behavioural disturbance (ABD) and psychosis 2.3 State the specific risks associated with positional asphyxia 2.4 State the specific risks associated with prolonged physical interventions |
| 3. Understand how to reduce the risks associated with physical intervention | 3.1 State the specific risks of dealing with physical intervention incidents on the ground 3.2 Identify how to deal with physical interventions on the ground appropriately 3.3 Identify ways of reducing the risk of harm during physical interventions 3.4 State the benefits of dynamic risk assessment in situations where physical intervention is used 3.5 State how to manage and monitor a person’s safety during physical intervention 3.6 State the responsibilities of all involved during a physical intervention 3.7 State the responsibilities immediately following a physical intervention 3.8 State why it is important to maintain physical intervention knowledge and skills |
| 4. Be able to use physical skills to protect yourself and others | 4.1 Demonstrate stance and positioning skills 4.2 Demonstrate skills used to evade and protect against blows 4.3 Demonstrate methods of disengagement from grabs and holds 4.4 Demonstrate non-aggressive intervention methods to stop assaults or fights 4.5 Communicate professionally throughout the physical intervention |
| 5. Be able to use non-pain compliant standing, holding and escorting techniques | 5.1 Demonstrate how to physically prompt a person 5.2 Demonstrate low-level restrictive standing hold that can be used to escort an individual 5.3 Demonstrate low-level restrictive standing one and two person holds that can be used to escort an individual 5.4 Demonstrate transitions between disengagement techniques and escorting techniques 5.5 Demonstrate how to escort an individual on stairways 5.6 Demonstrate how to disengage safely 5.7 Demonstrate how to manage risk immediately following disengagement |
Exams
The Level 2 Top-up Award is assessed by two straightforward multiple choice exams.
Physical Intervention Refresher – 30 Questions – 45 Minutes Exam
Principles of Working as a Door Supervisor in the PSI (Refresher) 35 Questions – 55 Minute Exam
The vast majority of our candidates pass at their first attempt, but there is no limit to the number of times you can resit the exams. We have trained over 10,000 candidates in this qualification and have a 96% pass rate. DSTO offer 2 free resits per candidate subject to our terms and conditions.
Prerequisites
- Security operatives are likely in the course of their work to be required to make calls to the emergency services, or need to communicate clearly to resolve conflict. It is therefore essential that security operatives are able to communicate clearly.
- All delegates participating in this qualification update must have a current, or have held an SIA Door Supervisor licence in the last 3 years.