What is Conflict Management?

Conflict Management training meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.

This qualification is generic and can be applied to a wide range of learners and sectors.

What will I learn on the course?

Following the completion of the course, you will learn how to:

• Communicate to solve problems and reduce the potential for conflict.
• Identify the factors that influence human responses in conflict situations
• Assess and reduce risks in conflict situations
• Communicate effectively and de-escalate conflict in emotive situations
• Use good practice after conflict situations.

How is the course assessed?

The course is one day long and includes a 30 minute multiple choice exam for assessment. Upon receiving your results from the examining body all successful learners will be awarded a certificate.